Last Updated: June 2026
At Nusayera, we want you to be completely satisfied with your purchase. If you are not happy with your order, we are here to help.
1. Return Eligibility
You may request a return within 7 days of receiving your order, provided that:
- The product is unused and unopened
- The product is in its original packaging
- You have the original receipt or proof of purchase
2. Non-Returnable Items
The following items cannot be returned:
- Opened or used skincare & cosmetic products
- Undergarments (for hygiene reasons)
- Sale or discounted items
- Gift cards
3. Damaged or Wrong Item
If you received a damaged, defective, or wrong product, please contact us within 48 hours of delivery with:
- Your order number
- Clear photos of the product and packaging
We will arrange a free replacement or full refund in this case.
4. Refund Process
Once your return is approved:
- Refund will be processed within 5-7 business days
- Refund will be sent to your original payment method or bKash/Nagad
5. How to Request a Return
Contact us through any of the following:
- 📞 Phone: 01618107500
- 📧 Email: contact@nusayera.com
- 💬 Facebook Page: Nusayera
Please mention your Order ID and reason for return.
6. Shipping Cost for Returns
- If the return is due to our mistake (wrong/damaged item), we cover the shipping cost
- If the return is due to a change of mind, the customer bears the shipping cost
Nusayera reserves the right to update this policy at any time. For any questions, feel free to contact us.